Generally, we need about 1 to 2 working days to process an order before sending it out. Once items are shipped out, we will send you a shipping email. If there is no tracking number updated or the tracking information does not update for about five days, please feel free to contact our email hello@lummibunny.com.au

Standard delivery: Dispatched within 1-3 business days

Express delivery: Dispatched within 24 hours

For detailed information on pricing or to request a quote for a potential bulk order, please reach out to us via email hello@lummibunny.com.au. We look forward to assisting you with your order.

To cancel your order, please email us with your cancellation request and all relevant order details. Keep in mind that if your order is already being processed or you’ve received a shipment notice, cancellation is no longer an option. In that case, please wait for the package to arrive. Once you receive it, you can either keep the item or contact us to arrange a return. For returns, you'll be responsible for the postage to send the item back to our warehouse. Once we confirm receipt of the returned item, we’ll process your refund.

Orders over $80: FREE STANDARD SHIPPING

Standard delivery: 3 – 7 days ($8.95)
Dispatched within 1-3 business days

Express delivery: 1 – 3 business days ($12.95)
Dispatched within 24 hours

Delivery via Australia Post on business days and not on weekends or public holidays.

Delivered with Safe Drop – Orders will be left in a safe place if there is no one at the delivery address to sign for the delivery. If
the delivery cannot be left in safe place, a calling card will be left in your mailbox advising of the Australia Post location where you can collect your delivery.

Orders over $160: FREE STANDARD DELIVERY

Standard delivery: 7 – 21 business days (Shipping calculated at checkout)
Dispatched within 1-2 business days

Delivery via Australia Post and their international local delivery partners
(UPS, DHL, FedEx, USPS).

The prices within the online store include GST.

If you have any further questions about your delivery, please use our contact form or email us at hello@lummibunny.com.au

During sale events & peak periods there MAY be an extra day’s delay.

If you receive a defective, stained, or incorrect item, please contact us at hello@lummibunny.com.au

We usually respond within 24 business hours. Do not return any items before contacting us. We need to process your return request and provide you with the necessary return information. When you reach out, please include:

- Your order number
- The SKU number of the item
- A description of the issue
- Clear photos showing the problem

We will get back to you as soon as possible.

We know that sometimes things don’t work out — and that’s
okay. That’s why we offer a 30-day return policy to give you peace of
mind when shopping with Lummi.

How It Works

• Return Window
  Returns must be postmarked within 30 days of your original purchase date. After this time, we’re unable to process refunds or exchanges.
  
• Item Condition
  Products need to be returned unworn, unused, and undamaged, with all original tags and packaging intact. We can’t accept returns of items that have been worn, altered, or damaged.
  
• Where You Purchased
  Returns are only accepted for orders placed directly through lummibunny.com.au. If you purchased through a stockist, please reach out to them directly.
• Return Process
  Please contact us before sending anything back so we can provide the correct return address and instructions. Sending items to the wrong location may delay your refund or exchange.
• Discount Codes
  Any coupon or discount codes used at checkout won’t be refunded as cash value.
  
• Expo Items
  All items purchased at the expo are final sale and are not eligible for refunds. Exchanges for size are available within 30 days of purchase, subject to stock availability.

At Lummi, we want your shopping experience to be smooth and
stress-free. If you need help with a return, just get in touch — we’re always
happy to assist.

At Lummi, we care about your privacy. This policy explains what personal information we
collect, how we use it, and the steps we take to protect it when you visit our website or shop with us.

By using www.lummibunny.com.au, you agree to the terms outlined
below.

1. Information We Collect
We may collect the following information when you interact with us:

• Personal details such as your name, email
  address, phone number, and billing/shipping address.
• Order and payment details when you make a purchase. Payment information is processed securely via third-party payment gateways (e.g., Stripe, PayPal, Shopify Payments) and is never stored by us.
• Account information if you create an account on our website (username, password, preferences).
• Communications including emails, messages, or feedback you send to us.
• Website usage data through cookies and
  analytics tools (e.g., pages viewed, time on site, referring links).

2. How We Use Your Information

We only use your information for purposes that are relevant to your relationship with us,
including:

• To process, fulfil, and deliver your orders.
• To communicate with you about your order, delivery, or returns.
• To respond to enquiries and provide customer support.
• To send you updates, offers, and marketing (only if you’ve opted in).
• To personalise your shopping experience and improve our website.
• To comply with legal obligations.

3. Sharing Your Information

We value your trust and do not sell or rent your personal data. However, we may share
information with:

• Service providers such as payment processors, delivery couriers, and IT/website support providers — strictly for the purpose of fulfilling your order or improving our service.
• Legal authorities if required by law, regulation, or legal process.

All third parties are required to protect your data and use it only for the agreed
purposes.

4. Cookies & Tracking

Like many websites, we use cookies and similar technologies to:

• Keep your shopping cart active.
• Remember your preferences for future visits.
• Analyse site traffic and performance (via tools like Google Analytics).
• Show you relevant advertising (if you’ve opted into marketing).

You can disable cookies in your browser at any time, though some site features may not
work correctly without them.

5. Children’s Privacy

Lummi sells products for babies and children, but our website and services are intended for
parents and guardians.

• We do not knowingly collect personal information directly from children under 16.
• If we discover that information has been provided by a child, we will delete it immediately.
• Parents or guardians can contact us at hello@lummibunny.com.au to request deletion of any data inadvertently collected.

6. Data Security

We take reasonable steps to protect your personal data from misuse, loss, unauthorised
access, or disclosure. Measures include:

• Secure servers and encrypted payment gateways.
• Restricted access to personal information for authorised staff only.
• Regular monitoring of systems for vulnerabilities.

Please note that no online system is 100% secure, but we strive to apply best practices to
keep your data safe.

7. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request corrections to your personal information.
• Request deletion of your personal information (subject to legal and transactional obligations).
• Opt out of receiving marketing emails at any time via the unsubscribe link or by contacting us.

8. Changes to This Policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

9. ContactUs

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at

📩 hello@lummibunny.com.au

✨ At Lummi, protecting your privacy is
part of caring for families. We handle your data with the same responsibility
and care as we put into our products. ✨

1. Introduction

Welcome to Lummi Bunny. These Terms & Conditions (“Terms”) govern your purchase and use of goods through our website lummibunny.com.au (the “Website”), and form a binding agreement between you (the “Customer” / “you”) and Lummi Bunny(“we”, “us”, “our”). By placing an order, you
agree to abide by these Terms.

If you have questions, you can contact us at hello@lummibunny.com.au.

2. Orders & Acceptance

• All orders are subject to acceptance and availability.
• Once you place an order, we will send you an order confirmation. This confirmation does not guarantee acceptance — your order is accepted when we dispatch the goods.
• We reserve the right to reject or cancel any order (for instance, if a product is out of stock, or we suspect fraud) and will notify you accordingly.

3. Pricing & Payment

• Prices are as listed on the Website at the time of purchase (in AUD), inclusive of GST (if applicable).
• We reserve the right to change prices at any time before your order is accepted.
• Payment must be made via accepted payment methods (credit card, PayPal, etc.).
• You agree to pay all amounts due on time. If a payment is declined, we may cancel the order.

4. Shipping & Delivery

• Shipping costs and methods will be displayed at checkout.
• Delivery timeframes provided are estimates only — we cannot guarantee exact delivery dates.
• Risk in the goods passes to you once the goods are dispatched. Title passes when you have paid in full.
• If an item is damaged or missing on delivery, you must notify us promptly (within a reasonable time).

5. Returns, Exchanges & 30-Day Policy

• You may return eligible items within 30 days of purchase, subject to the item being unworn, unused, undamaged, and returned with original tags and packaging.
• Returns are accepted only for purchases made via lummibunny.com.au, not via third-party stockists.
• You must contact us first to obtain the correct return address and instructions. Items sent to incorrect addresses may delay or negate your return.
• Shipping for returns is at your cost unless otherwise agreed.
• If you used a coupon or discount code, the code’s value is not refunded as cash.

6. Lummi Care Program & Broken Guarantee

• We provide a 12-month replacement guarantee under our Lummi Care Program for sunglasses that break under normal usage.
• To claim a replacement, you may need to submit proof of purchase, photos of the damage, and pay a shipping fee per replacement (as specified on our Website).
• Each pair is only eligible for one replacement under the guarantee.
• Replacements will be the same style and size, or a comparable item of equal or lesser value if unavailable.

7. Warranties & Liability

• We warrant that goods will conform to their description, be of acceptable quality, and be fit for purpose (to the extent required by Australian consumer law).
• Apart from those statutory rights, all other warranties are excluded to the fullest extent permitted by law.
• Our liability is limited to refunding or replacing the goods. We are not liable for indirect, punitive, incidental, or consequential losses, including loss of enjoyment or business interruption.

8. Intellectual Property

• All content on the Website (designs, text, graphics, images, logos) is owned by or licensed to Lummi, and is protected by intellectual property laws.
• You may view and print extracts for personal, non-commercial use only. Any other use requires our written permission.

9. Privacy & Data

• We collect and use your personal information in accordance with our Privacy Policy, which is incorporated into these Terms.
• By using the Website, you consent to such collection, storage, use, and disclosure.

10. Termination & Cancellation

• We may suspend or terminate your access or cancel your order at any time if you breach these Terms, or for safety, legal, or operational reasons.
• Upon termination, any outstanding rights and obligations (e.g. payment, liability) will survive.

11. Governing Law & Disputes

• These Terms are governed by the laws of the State of [Your State, e.g. Victoria], Australia.
• You submit to the non-exclusive urisdiction of courts in that State for any dispute arising out of or related to these Terms.

12. Changes to Terms

• We may update these Terms from time to time. The latest version will always be available on our Website.
• Your continued use of the Website after changes indicates your acceptance of
  the updated Terms.